A less than auspicious start to my working year this week has left me feeling like I'm walking down a long corridor, not knowing what's going to come charging out from a side door to send me flying. I had to engage the old adage 'The customer's always right' big time yesterday, when very clearly they were not. When the evidence was placed quietly in front of them without any words, a simple apology was not forthcoming, just abject rudeness. This is a major Account so I made the split second decision to walk away without another word, but I found it incredibly disempowering. Those meaningful words from my dearest friend 'Grace under pressure Millie, grace under pressure' came in very useful, but it wasn't easy to adhere to them.
Could I or should I have handled it any differently, that's the big question. I get a niggling feeling that 'The customer's always right' belongs in another era & it's time to give it the flicko. However, the last thing I want to do is have a stand-up slanging match with a client, just to win a point - that's not my style. Thank goodness these occasions almost never arise, but if you've got any thoughts on the matter I'd be very keen to hear them.